Terms and Conditions

Last updated: 21 July 2026.

These Terms and Conditions govern every booking made with Frankly Executive, the trading name of DeNobilis d.o.o., a company registered in Slovenia. By requesting a car through our website, WhatsApp, or email, you accept these terms.

If anything here is unclear, write to us before booking. We will explain in plain language.

1. Who we are

Frankly Executive is a brand of DeNobilis d.o.o.

  • Registered office: Ferrarska ulica 5B, 6000 Koper, Slovenia

  • Company registration number (matična številka): 9672583000

  • Tax number (davčna številka): 91689198

  • Not registered for VAT.

  • Contact: info@franklyexecutive.com

References below to "we," "us," or "Frankly Executive" mean DeNobilis d.o.o. References to "you" or "the client" mean the person or company placing the booking.

2. What we do

We arrange chauffeured ground transport across Europe. This includes airport transfers, business travel, hourly service, multi-city roadshows, and long distance journeys.

You book with us, and we deliver the service. Where we work with local operators to execute a journey, the contract remains between you and us. You do not deal with the operator directly, and we take responsibility for arranging the service you have booked.

3. Booking and confirmation

Bookings are made by email or WhatsApp, or through any form we publish on our website. A booking is not confirmed until you receive a written confirmation from us, which includes the vehicle class, chauffeur details where available, pickup time, and price.

The written confirmation is the contract between you and Frankly Executive. Anything discussed verbally that does not appear in the confirmation is not part of the agreement unless we confirm it in writing afterwards.

You are responsible for the accuracy of the information you provide, including pickup time, address, flight number, and passenger details. We plan around what you send us. If the information is wrong and the service cannot be delivered as a result, the booking is treated as completed.

4. Prices, currencies, and payment

Prices are quoted in Euros (EUR) or Swiss Francs (CHF). The currency of the confirmation is the currency of the booking.

Prices include the service as described in the confirmation. Additional stops, extended waiting time beyond what is included, and last-minute changes may be priced separately. Where possible, we tell you in advance.

Payment is due upfront by card or by invoice. Invoices are issued in the currency of the booking and are payable within the term stated on the invoice. Unpaid invoices past their due date may accrue statutory interest under Slovenian law.

DeNobilis d.o.o. is not currently registered for Slovenian VAT. Invoices are issued without VAT and include a note to that effect, as required by Slovenian tax law.

5. Changes and cancellations

You may change or cancel a booking by writing to us at any time. The reference time is the scheduled pickup time in the local time zone of the pickup city.

  • More than 24 hours before pickup: free cancellation. Full refund of any prepayment.

  • Within 24 hours of pickup: the full price applies. No refund.

  • No show: if the chauffeur waits the included time at the confirmed pickup location and the passenger does not appear, the full price applies. See section 6 for included waiting time.

We may cancel a booking in rare circumstances beyond our control, including force majeure (see section 9). In that case you receive a full refund. Where a suitable alternative can be arranged, we will offer it before cancelling.

6. Waiting time and delays

For airport pickups, we track your flight. The chauffeur adjusts to the actual arrival time. Included waiting time is confirmed with each booking, and depends on the pickup location and service type.

For non-airport pickups, a shorter included waiting time applies from the scheduled pickup time, confirmed with the booking.

Waiting beyond the included time may be charged in increments, at a rate confirmed at booking. Where the delay is caused by us, no waiting fee applies.

7. Client obligations

You agree to:

  • Provide accurate booking information and reachable contact details.

  • Ensure passengers behave in a manner that does not endanger the chauffeur, damage the vehicle, or breach the law.

  • Pay for cleaning or repair of the vehicle where damage or excessive soiling is caused by passengers.

  • Not carry illegal or dangerous items.

The chauffeur may refuse to continue a journey where these obligations are not met. In that case the full price applies.

8. Liability

We are responsible for arranging the service you have booked and for the standard of that service. We are liable for damages caused by our own fault or by the fault of those we engage to deliver the service, within the limits set by Slovenian law.

We are not liable for:

  • Losses caused by information that was inaccurate or incomplete at the time of booking.

  • Consequential losses such as missed connections, missed meetings, or lost business, except where these result directly from our own fault.

  • Items left in the vehicle. We will make reasonable efforts to return forgotten items but do not guarantee their recovery.

Nothing in this section limits liability that cannot be limited under Slovenian law, including for personal injury caused by our negligence.

9. Force majeure

Neither party is liable for failure or delay in performing this agreement where caused by events beyond reasonable control, including but not limited to severe weather, strikes, civil unrest, war, terrorism, epidemics, government action, road closures, or infrastructure failure.

Where such an event affects a booking, we will contact you as soon as reasonably possible and, where feasible, arrange an alternative. If no alternative is possible, the booking is cancelled and any prepayment is refunded.

10. Data protection

We process personal data in accordance with our Privacy Policy, published on our website, and in accordance with the EU General Data Protection Regulation and Slovenian law.

Data you provide as part of a booking is used to deliver the service, issue invoices, and communicate with you. We do not sell or share it with third parties for their own marketing purposes.

11. Governing law and jurisdiction

These Terms and every booking made under them are governed by the laws of the Republic of Slovenia.

Disputes arising from these Terms or from a booking shall be resolved by the competent court in Slovenia. This does not affect any consumer rights you may have under the law of your country of residence within the European Union.

12. Contact and changes to these terms

Questions about these Terms, about a specific booking, or about how we handle your data can be sent to info@franklyexecutive.com.

We may update these Terms from time to time. The version in force at the time of your booking is the version that applies to it. The current version, with the "last updated" date at the top, is always available on our website.